Return Policy

White Oak Orthodontic Products Return Policy

• Items must be returned unused and in their original container or package, in clean and saleable condition and must be approved by White Oak.
• A copy of the invoice or invoice number and a description of the problem must accompany all returns.
• No Returns or Refunds on Clearance Items.
• Due to safety concerns, any quantity and any opened packaging will not be accepted. The customer is responsible for shipping cost.
• At the option of White Oak, certain products returned for credit may be subject to a 20% restocking charge.
• All returns must be shipped postage paid and insured and is the responsibility of customer.
• Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).

• No opened items will be accepted.
• Custom made products and those produced on special order.
• All pre-welded attachments including standard, special placement, angulations and modified or incomplete materials.
• Hazardous items and chemical products.
• Certain close-out and sale merchandise.